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Simple Research Peptides is committed to accurate order fulfillment. Due to the nature of our research products, general returns are not accepted. Claims involving verified loss, damage, or an incorrect product shipped by SRP are eligible for case-by-case review.
We do not accept general returns or exchanges. Contact SRP about a lost or damaged shipment, a missing item, or a product different from your confirmed order. Any remedy depends on review and the verified circumstances.
All purchases from Simple Research Peptides are final once an order has been processed and shipped, subject to review of the verified shipment issues described below.
We do not accept returns, refunds, or exchanges because a customer changes their mind, orders the wrong item, no longer wants the product, or is dissatisfied for reasons unrelated to a verified shipment issue described in this policy.
A customer may request assistance when an order is lost in transit, arrives damaged, is missing an item, or includes a product different from the confirmed order. If tracking shows delivered but you did not receive it, contact SRP so the matter can be investigated.
After the claim is reviewed and approved, Simple Research Peptides may, at its discretion, provide replacement, reshipment, carrier-claim assistance, or a refund for the affected item or order, depending on the verified circumstances.
An incorrect-product claim must be reported within five calendar days of confirmed delivery.
Incorrect-product requests received after this period may not be eligible for review. Customers should inspect their shipment promptly after delivery. For lost or damaged shipments or missing items, contact us as soon as possible with available tracking and supporting information.
For review of a shipment issue, please provide the following information where applicable:
Do not mail or return any product unless Simple Research Peptides has first provided written return instructions.
Unapproved returns may be refused and may not qualify for a replacement or refund.
Once a shipment-issue claim has been verified, SRP will communicate the approved resolution by email.
The resolution may consist of replacement, reshipment, carrier-claim assistance, or a refund to the original payment method, depending on the verified circumstances of the order.
When a refund is approved, it will be submitted to the original payment method within five to ten business days.
Financial institutions may require additional processing time before the refund appears in the customer’s account.
Original shipping charges are generally nonrefundable. When SRP verifies a lost, damaged, incorrect, or incomplete shipment, reimbursement of shipping charges will be considered as part of the case review.
Products sold by Simple Research Peptides are intended strictly for laboratory research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.
Report an incorrect product within five calendar days of confirmed delivery. Contact us as soon as possible about loss, damage, or missing items. Include your order number, available tracking, and photographs where relevant.
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